Refund & Returns Policy

USAPharmas

At USAPharmas, your satisfaction and safety are our priority. Because we handle prescription and healthcare products, refunds and returns must follow strict guidelines to protect our customers.

1. Prescription Medications

Due to safety and legal regulations, prescription medications cannot be returned or resold once delivered, even if unopened.

Refunds for prescription items are only issued if:

• You received the wrong medication

• Your order arrived damaged or defective

• Your package was lost in transit

In these cases, please contact us within 48 hours of delivery.

2. Non-Prescription Products

Non-prescription (OTC) items may be eligible for return if:

• The item is unused

• The packaging is unopened and in original condition

• The request is made within 7 days of delivery

Return shipping costs may apply unless the error was ours.

3. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect:

• Take clear photos of the package and item

• Contact our support team within 48 hours

• We will arrange a replacement or refund after verification

4. Order Cancellations

You may cancel your order before it has been processed or shipped.

Once an order is in processing or has shipped, it cannot be canceled.

5. Refund Processing Time

Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Shipping Fees

Shipping charges are non-refundable, except in cases where the error was made by USAPharmas.